Terms of service

1. The service

URBN Planning is a web application for development feasibility: it records sourced inputs, calculates development programmes, massing and quarterly appraisals, compares scenarios, keeps decision records and produces exports. We provide it on a subscription basis, as described on our pricing page or in your order.

We may improve, change or withdraw features. Where a change materially reduces the service, we will give you reasonable notice and you may cancel and receive a refund of fees paid for the unused period.

2. Accounts and access

• Accounts are personal. Do not share sign-in details; add colleagues as members instead.
• An owner controls who may join an organisation and what role they have. You are responsible for the people you admit.
• Keep credentials secure and tell us promptly if you suspect misuse.
• You must be at least 18 and authorised to accept these terms for your organisation.

3. What the outputs are — and are not

This section matters more than any other. The platform performs arithmetic and geometry on the inputs you provide, and records the sources you attach.

• Results are planning-grade estimates, not a valuation, an appraisal certified by a valuer, a planning approval, an architectural or engineering design, a code-compliance assessment or investment, legal or tax advice.
• We do not supply or verify planning regulations, market evidence or cost data. You record the values that apply and the source they came from, and you remain responsible for their accuracy.
• Measurements are projected grid measurements, not surveyed ground measurements. Massing is conceptual and does not represent a buildable design.
• You must exercise your own professional judgement, and obtain professional advice, before committing to a transaction or a design.

4. Your data

Your workspace content remains yours. You grant us a limited licence to host, process, back up and display it so that we can provide the service to you, and for no other purpose. Specifically:

• we do not sell it, and we do not share it with advertisers;
• we do not use it to train artificial intelligence models;
• our staff access it only when you ask for support, or when necessary to investigate a fault or a security incident;
• you can export your work at any time as PDF, Excel, CAD or JSON files.

Personal data is handled as described in the privacy notice. Where we process personal data on your behalf, that notice and any data processing agreement we sign with you govern it.

5. Acceptable use

You agree not to:

• upload content you have no right to use, or that infringes someone else’s rights;
• attempt to breach access controls, probe other tenants’ data, or disrupt the service;
• scrape, resell or white-label the service without our written agreement;
• use the service to present outputs as certified professional advice when they are not;
• break the law with it.

We may suspend access without notice where necessary to protect the service or other customers, and will tell you why as soon as we can.

6. Fees

Fees, billing period and user numbers are those confirmed in writing when you subscribe. Unless your order says otherwise: fees are payable in advance, exclude applicable taxes, and are non-refundable except where these terms say otherwise. We will give at least 30 days’ notice before a price change takes effect at your next renewal.

7. Intellectual property

We own the platform, its interface, engines, documentation and brand. You own your workspace content. Nothing in these terms transfers ownership. Feedback you send us may be used to improve the product without obligation, but we will not identify you without permission.

8. Availability and support

We aim to keep the service available and to fix faults promptly, but we do not guarantee uninterrupted operation unless a written service-level agreement says so. Planned maintenance is announced in advance where practical. Support is provided by email during business hours in [JURISDICTION].

9. Warranties

We provide the service with reasonable skill and care. Beyond that, and to the extent the law allows, the service is provided “as is” and we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that outputs are free of error, or that they meet a regulatory or lending standard.

10. Liability

Neither party excludes liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• anything else that cannot lawfully be excluded.

Subject to that, and to the extent permitted by law: neither party is liable for indirect or consequential loss, loss of profit, loss of opportunity, loss of anticipated savings or loss of goodwill; and our total liability arising in any twelve-month period is limited to the fees you paid us for the service in that period.

You are responsible for decisions taken using the outputs, including acquisitions, disposals, appraisals submitted to third parties and designs taken forward.

11. Term and termination

• Either party may end a subscription at the end of its current period by written notice.
• Either party may end it immediately if the other commits a material breach and does not fix it within 30 days of being told.
• On termination, access stops. You may export your content for 30 days after termination, after which we delete it, subject to backups expiring within a further 30 days and to any retention the law requires.

12. Changes to these terms

We may update these terms. The version and date at the top change with them, and we keep a record of the version each account accepted. For material changes we give at least 30 days’ notice by email or in the workspace; continuing to use the service after that date means you accept the new version.

13. General

These terms, with your order and our privacy notice, are the entire agreement between us. If a provision is unenforceable, the rest stands. A delay in enforcing a right does not waive it. You may not assign the agreement without our consent; we may assign it to a successor of the business. Notices to us go to [CONTACT EMAIL]; notices to you go to your account email.

These terms are governed by the laws of [JURISDICTION], and the courts of [JURISDICTION] have exclusive jurisdiction over any dispute, without affecting any mandatory consumer rights in your country of residence.